Terms & conditions

Terms & Conditions

Overview

By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Products & Orders

  • All products listed on our website are subject to availability.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Prices may change without prior notice.

Third-Party Sourcing & Shipping

  • Products sold through our store may be sourced from third-party suppliers.

  • Orders may be shipped directly from our suppliers or fulfilment partners.

  • Delivery times may vary depending on supplier processing and courier services.

  • We are not responsible for delays caused by suppliers, customs, or courier companies.

Shipping

  • Customers are responsible for providing accurate shipping information.

  • We are not liable for parcels delivered to incorrect addresses provided by the customer.

  • Once an order has been dispatched, responsibility for delivery lies with the courier service.

Lost or Delayed Parcels

  • Any lost parcel claims must be raised directly with the courier.

  • We are not responsible for parcels lost, delayed, or damaged during transit by the courier company.

Returns & Refunds

  • Returns must be requested within 14 days of receiving the order.

  • All items must be returned before a refund can be processed.

  • Refund requests made after 14 days will not be accepted.

  • Returned items must be unused and in their original condition.

Damaged Items

  • Any damage caused by the customer will not be eligible for a refund or replacement.

  • We reserve the right to refuse refunds for items showing signs of misuse or accidental damage.

Liability

  • We are not liable for indirect, incidental, or consequential damages related to the use of our products or services.

  • Our maximum liability shall not exceed the total amount paid for the order.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Contact

If you have any questions regarding these Terms & Conditions, please contact us directly.